1. Materials can be obtained directly without any other intermediate links.

2. Capture the happening phenomenon in time

1. High-level observers and employees are required

2. Employees’ behavior may be affected by observation

3. When employees’ work content or workplace is not fixed, it is difficult to collect all employees’ working environment information in the short term.

1. Low cost

2. Data can be collected from a large number of people

3. Easy to summarize the data

1. Spend a long time carefully researching and preparing the questionnaire

2. The response rate may be very low, and the answers may not meet the requirements. ● It restricts the freedom to express opinions and makes the information not specific enough.

3. Only provide information directly related to the problem

1. It is helpful to discover specific problems of training needs, as well as the causes and solutions of the problems.

2. The work is flexible and the required information can be obtained directly

3. Easily obtain support and cooperation from employees

1. Time-consuming

2. Difficult to quantify and difficult to analyze

3. Require high-level visitors

1. Strong objectivity (state the facts)

2. Provide convenient and meaningful sources of information

1. May not understand technical terms

2. Ignoring average performance levels

3. It is easy to generalize (only focusing on positive or negative events in work performance)

1. Objective data reporting

2. Minimize work interruptions

3. Quick summary

1. May pose a threat to employees

2. Managers can use this information to punish rather than train

3. Limits and work that requires interacting with customers through computers or mobile phones

1. Conducive to discovering complex or contradictory issues that people are difficult to discover or are unwilling to discover.

2. Able to discover unforeseen problems and correct them

1. Organizational work is time-consuming

2. High requirements for the overall quality of team members

Employee training preparation (two conditions)